Account eligibility
Players must be at least 18 and may need to meet account and location requirements.
Bet acceptance and settlement
Stay Betting Rules
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- 01Core termsCore betting terms
- 02Place a wagerBet acceptance
- 03Wager limitsLimits and restrictions
- 04Settle resultsResults and settlement
Betting rules guide
Core terms
Stay betting rules and general conditions
Review account, game and promotion terms together, as one set of conditions may affect another.
Rules for each game
Check each title’s instructions, paytable, features and outcome conditions before playing.
Bonus conditions
Review eligible games, qualifying stakes, balance use and wagering terms.
Placing a wager
Bet acceptance and placement
- 01
Check the relevant terms
Review the game, account and any active promotion conditions before playing.
- 02
Confirm your stake
Check the amount, currency and balance selected before confirming.
- 03
Verify acceptance
A button press does not confirm acceptance; check the account record.
- 04
Keep the reference
Retain the round or transaction reference if you need to contact support.
Limits and restrictions
Stay bet limits and restrictions
| Area | What to verify |
|---|---|
| Age and account | 18+; account and verification conditions apply |
| Location | Check availability and applicable location conditions in the current terms. |
| Stake limits | Limits vary; check the game and promotion terms or cashier. |
| Game access | Check the title, version and available features before play. |
| Promotions | Check wagering contribution, stake limits and balance conditions. |
Settle results
Results and settlement
| Settlement item | Details to review |
|---|---|
| How results are defined | Refer to the game rules for completed rounds and valid outcomes. |
| Payout calculation | Check the game paytable and how it treats the stake. |
| Currency and rounding | AUD |
| Corrections | Check the applicable correction rule and supporting account records. |
| Account history | Review the accepted stake, result and final balance record. |
Use the final transaction record rather than relying on an on-screen animation.
Bonus wagering
Promotional play and balance conditions
Check the full offer terms
Confirm eligible games, the balance used, wagering progress and any expiry or withdrawal conditions. Promotion rules may differ from ordinary cash play.
Transaction issues
Interrupted or cancelled transactions
A rejected request, interrupted game and voided transaction are not the same. Review the relevant status and records for your situation.
Connection lost during play
A connection issue alone does not show whether the provider recorded or completed the round.
- What round reference and status appear in the account?
- Which interruption condition applies?
- Does transaction history show the stake or result?
Wager not accepted
Check whether the request was rejected or accepted and settled.
- Is an acceptance recorded?
- Was a stake deducted?
- What reason and rule explain the rejection?
Voided transaction
Review the stated cancellation condition and any account adjustment.
- Which reason and condition were given?
- How does the account show the adjustment?
- What complaint process is available?
Resolving a dispute
Disputes and rule clarification
Keep a clear record
A concise timeline and the relevant rule help support review your query.
- Save the game and transaction reference.
- Keep the relevant rule and offer conditions.
- Compare the displayed result with the recorded status.
- Ask which condition was applied and how to escalate the complaint.
Common queries
Stay betting rules FAQ
Which Stay rules apply to my wager?
Review the game, account and active promotion terms together. Ask support which version and transaction reference apply.
What should I do if my connection drops during a game?
Check the recorded round status and relevant interruption condition. A disconnected screen alone does not confirm an outcome.
Will a cancelled wager always be refunded?
The applicable cancellation condition and account adjustment determine the outcome. Check the written terms and transaction records.
How can I dispute a game result with Stay?
Keep the transaction reference, timestamps and relevant rule. Ask support which condition was applied and what complaint process is available.
More player guidance
Related information
Stay betting rules for wagers, games and accounts
Stay rules for bet acceptance and account use
Stay betting rules cover account use and play, including how a wager is confirmed. Check the account record after placing a bet; an attempt that fails or is rejected should not be assumed to be active. This is especially useful when playing on mobile or using live features.
Players must be at least 18 and may need to complete age, identity or other verification checks. Stay lists the Government of Curacao, licence 0000064. This is not an Australian gambling licence, so players in Australia should review the applicable terms and responsible gambling information before depositing.
Stay may review or restrict an account if details are incomplete, activity requires checking, payment ownership cannot be confirmed or terms may have been breached. Use a payment method in your own name and keep login details secure. For any market or event, check the conditions shown when placing a wager; a complete set of sports-specific rules is not published in the supplied information.
Stay game rules, outcomes and settlement
Stay game rules vary by title. Check each game’s instructions for stake options, winning combinations, features and settlement conditions. Stay describes its catalogue as 7,000 slots and lists providers including BGaming, NetGame, Relax Gaming, PopOk Gaming, EdgeLabs, Delulu Gaming and Megafair. A universal stake range for all titles is not published.
Game outcomes and payouts are governed by the relevant title’s rules. No result, return or winning frequency is guaranteed. Keep the account history for a completed round if you need to query its settlement.
Before confirming a sports wager, check the odds, market conditions and event status shown. A complete list of sports markets, odds formats and event-specific conditions is not published in the supplied information. If a market or event changes, refer to the current Stay terms rather than assuming how it will settle.
Stay bet limits, deposits and withdrawals
Stay bet limits may depend on the game, promotion, payment route and account checks. A universal maximum stake across all games is not published. The welcome promotion states a default bonus maximum bet of AUD 8; check the terms attached to your offer before playing with bonus funds.
The minimum deposit for the welcome offer is AUD 30. Deposit methods listed include cards, e-wallets, bank transfer and crypto processing; check the cashier for options available to your account. PayID and POLi availability is not published in the supplied information.
Withdrawal limits and processing depend on the method. Check the cashier and current terms before submitting a request.
- The minimum withdrawal is AUD 20; a method-specific minimum may be higher.
- Listed deposit and withdrawal methods have 0% fees.
- Identity and payment checks may be needed before a withdrawal is released.
- Listed processing times are not guarantees of when funds will reach an Australian bank account.
| Payment method | Published limit and processing details |
|---|---|
| Bank transfer | Limits vary by listing: minimums AUD 20–AUD 300 and maximums shown in the current terms. Processing: 3–5 days. |
| MiFinity | Minimum AUD 20; maximum shown in the current terms. Processing is listed as instant. |
| Crypto processing | Minimum AUD 20; maximum shown in the current terms. Processing is listed as instant. |
| Other listed options | See the current terms |
Bonus play and wagering terms
The welcome offer is AUD 5,000 + 350 free spins, with a minimum deposit of AUD 30, a 40x wagering requirement and 14 days’ validity. The wagering conditions apply before withdrawal eligibility can be assessed; consult the offer terms for details.
Offer conditions may cover eligible games, maximum bonus bets, free-spin scheduling and cash-out limits. The first-deposit game listed is Gates of Olympus Super Scatter, with free spins scheduled at 25 per day for 4 days. The default free-spins maximum cash-out is AUD 150; the separate Push Your Wins condition lists its own cash-out limit. Follow the terms for the promotion claimed.
Promotions have their own conditions and are not the same as cash balance. Before opting in, check the qualifying deposit, expiry, wagering contribution, maximum bet and withdrawal restrictions, including any code requirement. Keep the account history and offer terms if a promotion does not activate as expected.
Support, disputes and safer play in Australia
Stay lists 24/7 support for account and transaction queries. When raising a dispute, provide your account username, date and time, game or market, stake, transaction reference and a clear description. Keep any relevant screenshots and avoid replaying a disputed round while it is being reviewed.
Start by asking support for an explanation and keep the correspondence. Issues may involve a rejected wager, settlement, promotion, payment, verification request or balance adjustment. If the response does not resolve your concern, follow the formal complaints process and identify the relevant Stay or game rule.
Use a unique password, available account controls and care when entering payment or identity details. Technical security specifications, external testing results and an Australian gambling licence are not published in the supplied information. Set spending limits, take breaks and seek specialist help if gambling becomes difficult to control.
