Privacy contents
Policy scope
What this policy covers
The Stay privacy policy explains how information is handled when you use Stay and StayCasino services. It covers website visits, account activity, payments and support interactions. External websites and services have their own privacy practices.
Check the current policy for updates.
Information
Information Stay may handle
| Activity | Information involved | How it is used |
|---|---|---|
| Browsing | Details you provide when creating or using an account, and information about your activity. | Stay may use account and activity information to operate services, provide support and protect accounts. Check the current policy for details. |
| Searching and filtering | Transaction and payment details associated with deposits or withdrawals. | Payment information may be processed to manage transactions. Check the current policy for relevant providers and practices. |
| Verification | Information or documents requested to verify identity or account details. | Held in page memory and cleared on reload. |
| Support enquiries | 24/7 support | 24/7 support |
| Technical activity | Device, browser and website-use information. | Technical information may help operate and protect the service. The current policy explains what is collected and how it is used. |
Stay may request information to provide its services, verify accounts and process transactions. Share personal details only through official Stay channels, and avoid sending information that is not required.
Purposes
Why information is used
- To create and manage accounts and provide Stay services.
- To verify details, process transactions and protect account security.
- To respond to support requests and manage account activity.
- To meet applicable legal and regulatory obligations.
The current Stay privacy policy sets out the purposes and conditions for handling personal information. Check it for details about marketing choices and communications.
Storage
Cookies and other storage
Stay’s use of cookies and similar technologies is governed by its current privacy and cookie information. Review your browser settings to manage or clear stored data, and consult the official notice for Stay-specific controls.
Your browser may retain history, cache or downloaded files according to its settings. Check Stay’s cookie information for details about cookies and related choices.
Security
Security and data storage
Stay handles account and service information to operate its online casino. Information may be stored or processed by Stay or service providers. Check the current policy for details about security measures, storage locations and providers.
Specific retention periods and storage arrangements are not published in the supplied brand information. Refer to Stay’s current official privacy notice for the latest details.
Sharing
Sharing and external services
Information may be shared where needed to provide services, process payments, support accounts, maintain security or meet legal obligations. The current policy should be consulted for recipient categories and relevant arrangements.
When you follow an external link, that service’s privacy terms apply. Check its notice before sharing personal information.
Protection
Protecting sensitive information
Use official Stay channels
Keep passwords, identity documents and payment details secure. Before providing information, confirm that you are using an official Stay channel and review the relevant privacy information.
- Do not share your password or one-time code.
- Keep account recovery details private.
- Check screenshots for personal information before sharing them.
- Keep your device and browser up to date.
Retention
Retention and your controls
| Information | Retention or control |
|---|---|
| Account details | See the current Stay privacy policy for retention details and applicable controls. |
| Payment records | Retention depends on applicable requirements; consult the current policy. |
| Support messages | 24/7 support |
| Technical records | Storage and retention details are set out in the current policy, where published. |
Specific retention periods are not published in the supplied brand information. Check Stay’s official notice for current details.
Your choices
Privacy requests and options
For information about access, correction or other privacy requests, consult Stay’s current policy and contact the official support channel. Options may depend on the circumstances and applicable requirements.
Australian privacy rights and obligations depend on the entity and information involved. The OAIC privacy guidance explains the Australian Privacy Principles. For information held by an external service, contact that service directly.
Related information
More Stay information
Stay privacy policy: information and choices
What the Stay privacy policy explains
The Stay privacy policy describes how information may be collected, used, stored and shared when you use Stay or StayCasino services. It is relevant to Australian players who browse the site, manage an account, make payments or contact support. Refer to the current official notice for the applicable details.
The official notice is the source for the organisation responsible for handling information, the people and services covered, and any updates to the policy. Review it before providing personal information or continuing to use Stay services.
Stay data protection and information
Stay data protection may involve information supplied when you register, use account services, make payments or contact support. The specific information requested depends on the service and verification requirements. Consult the current privacy policy for details about information collected and how it is handled.
Australian players should provide personal information only through official Stay channels and avoid sharing details that are not required. Check the current notice for information about account verification and document handling.
- Account and contact details may be used to manage services and communications.
- Transaction and verification information may support payment processing and account checks.
- Technical and usage information may help operate and protect the service.
- Support correspondence may be used to respond to enquiries and account concerns.
How Stay uses information
The Stay privacy policy explains why information may be processed. This can include providing account services, verifying details, handling transactions, responding to support enquiries, protecting security and meeting applicable obligations. Check the current official notice for the purposes that apply to your use of Stay.
For information about promotional communications and available preferences, refer to the current privacy notice and the settings or controls provided by Stay.
Stay privacy, sharing and storage
Information may be shared with service providers or other parties where needed to operate Stay services, process payments, provide support, protect security or meet obligations. The current official policy should be consulted for recipient categories and any information about processing outside Australia.
Stay’s current notice is the source for information about safeguards, storage and retention. Specific security measures, storage locations and retention periods are not published in the supplied brand information, so check the official policy for current details.
Your options under Stay’s privacy policy
Consult the current notice for how to make privacy requests, including requests about access or correction. The available options and any limits depend on the circumstances and applicable requirements. Check Stay’s official channels for information about preferences and account controls.
Australian players can contact Stay through the official support channel about a privacy concern. Provide only the information needed to identify your enquiry, and consult the current privacy notice for contact details and request procedures.
